Job Description
Position Summary
Under the general direction of the City Treasurer, this position serves as the City’s primary coordinator for special event permitting and the day-to-day administrator of the City’s customer engagement/CRM system. The role manages the full lifecycle of special event applications, facilitates interdepartmental reviews, ensures compliance with City ordinances, and supports process improvements. The position also monitors and routes customer service requests to departments, follows up to ensure timely resolution, prepares performance reports, and analyzes service trends. Additionally, the position provides front-office customer service support and responds to general public inquiries, serving as a professional and welcoming point of contact for residents and visitors.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Coordinate the City’s special event permitting process, including application intake, interdepartmental review, communication with applicants, and ensuring compliance with City requirements.
2. Maintain event documentation, schedules, and workflows, and recommend process improvements to enhance efficiency and customer experience.
3. Serve as the primary administrator for the City’s customer engagement/CRM platform, routing service requests to departments, tracking progress, and ensuring timely resolution.
4. Monitor unresolved or overdue tickets, follow up with departments, and support consistent service-level expectations across the organization.
5. Develop and maintain reports, dashboards, and performance metrics to track departmental responsiveness and identify service trends or areas for improvement.
6. Provide customer service support at the City’s reception area, responding to inquiries, directing customers to appropriate resources, and answering the City’s main phone line as part of a shared responsibility.
7. Assist with special projects, data requests, and preparation of reports or correspondence for leadership.
8. Perform other related duties as assigned.
Typical Physical/Mental Demands/Working Conditions
Work is performed in a standard office environment with extended periods of sitting, standing, and computer use. The position requires clear verbal and written communication, frequent interaction with the public, and the ability to manage multiple tasks and interruptions. Duties involve viewing and entering data on a computer, handling light office materials, and learning job-related information through written and verbal instructions. The role may involve occasional stressful situations due to workload, deadlines, or customer interactions.
Minimum Qualifications
Qualifications
Education: Associate’s degree required. Bachelor’s degree in Public Administration, Business Administration, Event Management, or a related field preferred.
Experience: Minimum of two to four (2 - 4) years full time, progressively responsible work experience, performing similar duties to those required in this position. Previous work experience involving special events and customer service is preferred.
Licenses and/or Certifications: Must possess a valid driver license. A valid Utah Driver License must be obtained within 60 days of hire and be maintained throughout employment.
Knowledge, Skills, and Abilities Knowledge of:
• Municipal special event ordinances, permitting requirements, and related operational considerations.
• General knowledge of customer service systems, CRM platforms, ticketing workflows, and case-management best practices.
• Principles of data tracking, performance measurement, and reporting.
• Office software including Microsoft Office and/or Google Workspace, spreadsheet tools, and database applications.
• Effective public communication and conflict resolution techniques.
Skills in:
• Coordinating complex processes involving multiple internal and external stakeholders.
• Using CRM or case-management software to track, route, and monitor service requests.
• Preparing accurate dashboards, reports, presentations, and written communications.
• Interpreting and applying rules, regulations, policies, and City ordinances.
• Organizing, prioritizing, and managing multiple tasks and deadlines in a fast-paced environment.
• Managing challenging or emotional customer interactions with professionalism and tact.
Ability to:
• Communicate clearly and effectively in person, by phone, and in writing with applicants, residents, and City staff.
• Analyze data, identify trends, and present findings in an understandable format.
• Ensure accountability and follow-through on outstanding service requests across departments.
• Build and maintain cooperative working relationships with event organizers, coworkers, community members, and City departments.
• Work independently with sound judgment while knowing when to escalate issues.
• Remain calm, flexible, and productive under pressure and changing priorities.
To Apply
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 12/19/2025 05:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.