Job Description
Position Summary
Supports the Community Development Department by supervising the customer service counter staff. Oversees the processing and issuance of business licenses, building permits, and other permits. Schedules meetings, tracks projects, and writes department reports, etc.
Essential Functions (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. The list of tasks is illustrative only and is not a comprehensive listing of all functions and tasks performed by positions in this class.)
1. Coordinates, directs and performs administrative support functions for Planning, Building, Development, and Business License of the Community Development Department. Assists in organizing office operations; processes administrative paperwork; scans and files documents; and manages projects.
2. Assists the general public with completing forms, permits and applications; and assists by answering questions via phone, email or in person.
3. Receives building, land use, and other application submittals and verifies their accuracy and completeness. Processes permits, fees, and documents for required approvals. Calculates and verifies valuations and fees. Releases permits after approval.
4. Supervises Permit Technicians and Business License Specialist; directs work activities; prioritizes and
coordinates work assignments; and trains staff in work activities. Assists in decision process for hiring and evaluating office personnel.
5. Assist in the implementation of policies and procedures for workflow, filing, ordering of supplies, records maintenance, and performs other clerical services.
6. Installs, maintains, and/or upgrades permitting software or other database applications used in the process of approving and completing building permits inspections, and planning applications.
7. Analyzes and/or resolves hardware, software, and application problems as required to ensure the continued use of software or other database applications Provides technical support and training for departmental software applications as appropriate.
8. May provide support to Business License Specialist to help coordinate the issuing, renewing, and enforcing of licenses and permits as they pertain to businesses in the City of St. George and to ensure businesses are properly licensed and operating in compliance. May review and approve business license applications for zoning compliance. In the absence of the Business License Specialist may be required to perform the duties of said position. Understands City ordinance regarding the issuance of business licenses.
9. Attends and takes meeting minutes at weekly Planning Staff Review meeting and twice monthly Planning Commission meetings.
10. Understands state law and City ordinances regarding noticing requirements for public hearings, i.e., amendments to general plan and zoning, and public meetings such as, planning commission and city council. Responsible for making sure noticing requirements are met for public meetings. Prepares and distributes agenda and reports for planning commission and city council.
11. Monitors budget, accounting, and time records and assists with processing approvals through the purchasing department.
12. Disseminates information related to International Building Code and zoning ordinances.
13. Completes research requests as assigned, i.e. GRAMA requests
14. Generates weekly and monthly building reports as required.
15. Understands Planning and Zoning processes and provides assistance as required to the general public, as well as, city staff.
16. Assist in monthly department reports.
17. Performs other related duties as required.
Typical Physical/Mental Demands/Working Conditions
Typical office environment with comfortable working conditions which may include sitting for extended periods of time, standing, and walking. Standard office equipment, a computer, and a variety of office software are used to enter and retrieve data and produce reports and presentation materials. Requires continuous or repetitive arm-hand movements. Job-related material is learned through oral and/or written instruction in an on-the-job setting and by reading and comprehending written material and graphic instructions and making inferences from the contents. Verbal communication includes giving instructions, providing information, and responding to questions and may be conducted face to face, on the telephone, in group meetings, or through written communication. Incumbents perform a visual scan of on-screen information when monitoring applications and systems, correcting minor errors, and processing application upgrades. Handling of light weights. Considerable exposure to stressful situations as a result of human behavior, workload, and consequence of decisions. Work includes pressure generated by deadlines, volume of work, and frequent interruptions.
Minimum Qualifications
Qualifications
Education: High school diploma or equivalent.
Experience: Minimum of two (2) years full time, progressively responsible work experience, performing similar duties to those required in this position. Previous work experience involving customer service and information systems experience, and supervisory experience preferred.
Licenses and/or Certifications: Possess or obtain as required within two (2) years of date of employment, ICBO Certification as Permit Technician; or as required, obtain successful completion of State certification program for Business License Officials within two (2) years of date of employment. Required certification must be maintained during term of employment.
Knowledge, Skills, and Abilities
Knowledge of:
• Basic supervision principles.
• Hardware, software, and organizational systems necessary to maintain and administer relevant software.
• Departmental goals, programs, procedures, and priorities which are supported or enhanced by the database software.
• City and departmental organizational structure, policies, procedures, rules, and regulations.
• Business license ordinances and regulations.
• Billing and receipt of licensing and permit fees.
• City policies and procedures governing utility payments.
• Principles of Planning and Zoning and subdivision platting process.
• Office machines and equipment, including personal computers, printers, scanners, telephones, fax machines, copiers, calculators, and other related equipment.
Skills in:
• Interpreting and applying rules, regulations, policies, and procedures.
• Problem solving and strong organizational techniques.
• Use of computers and related equipment.
• Use of Microsoft Office products or equivalent to include word processing, spreadsheet, database, or presentation software programs. Google
• Troubleshooting problems with software and hardware.
Ability to:
• Various City Codes and basic planning and zoning principles.
• Use considerable independent judgment to approve and process business licenses.
• Effectively communicate with the general public and City staff, including ability to elicit information from upset and irate citizens.
• Perform math calculations accurately, research data, and count change.
• Operate standard office equipment, including computer terminal, 10-key cash register, photocopy machine, etc.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Manage own workload and that of subordinates.
• Manage multiple tasks and projects simultaneously.
• Communicate clearly and tactfully on the telephone, in person, and in written communication.
• Diagnose and resolve customer problems.
• Train end users in the effective use of computer and software applications.
• Exchange complex information, think creatively, solve problems, negotiate, persuade, make decisions, use discretion, train, and advise others regarding data resources and computer operations.
• Establish and maintain effective working relations with elected officials, department heads, supervisors, subordinates, the public, and officials and employees of other jurisdictions.
• Remain flexible and work well under pressure in an environment with changing priorities.
To Apply
Submit a completed City of St. George Employment Application online at careers.sgcity.org. Applications are reviewed on an ongoing basis. This Position closes 01/19/2024 05:00 PM. Refer questions to Human Resources at 435-627-4670. Pre-employment drug screening and criminal background screen are required. The City of St. George is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, color, national origin, age, disability or genetic information. We make reasonable efforts to provide reasonable accommodation to disabled candidates.